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Anna Pyrof Thessaloniki, GR
Mar 20, 20245:40 am EDT
Verified customerThis review was posted by a verified customer. Learn more
stay away from them
Please, please do not use this website. It offered me as "cheapest way" to my destination to buy a series of cheap tickets via third countries. After having bought the first one, I found out that the price for the second one was six times more than what they had advised. The air company will not cancel the first ticket and rightly so, since I should not have trusted a third-party website. This seems to me as close to a scan as it can get.Protect yourself, buy directly from the company instead
Recommendation: Protect yourself, buy directly from the company instead
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Skyscanner Complaints293
Resolved“Updated Ticket has not been issued yet in...”Resolved“I paid for seat selection, but was not...”Resolved“complaint”Resolved“not received my e ticket”Resolved“flights from dublin to perth booked through...”Resolved“flights booked through click 2 book”Resolved“skyscanner app”Resolved“your site does not allow english speaking...”Resolved“fine received at baltra airport (galápagos)”Resolved“I didn't receive my ticket”
How responsive is Skyscanner's customer service?
58 Resolved
235 Unresolved
Total complaints: 293
Resolved complaints: 58 (20%)
Unresolved complaints: 235 (80%)
Almost disappeared 🫥
We're pretty sure that if Skyscanner showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Skyscanner and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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D P Jonesof UK, US
May 23, 20249:12 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Researching companies
I have gone to a Comparable site to yours about Ooji, which Skyscanner supports as a TRUSTED company.If I go to Trustpilot, it has MANY reviews that Oojo is a rip-off client. Simply go there and read the CURRENT REVIEWS. Here is one of many:"The agent's service on the phone was good, no complaints. However, the experience with your company wa...
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Mr Mohamed Shaabanof Newcastle upon Tyne, GB
May 20, 20243:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Flight booking
Booking reference number: BND/[protected]HelloDear officer I was searching for a return flight for my wife and my daughter from Newcastle upon Tyne to cairo flying on the 21st June returning the third week of September, lots of discussions with my wife and daughter regarding the exact date to return back and after pressing the search button I wonder...
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Abdul Aziz ksaof US
Apr 08, 20241:51 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Buying a flight ticket
dear sir, I would like to bring in your kind notice that I am trying to confirm my booking from (PEW)Peshawar to (RUH)Riyadh king Khalid international airport on 8th of July 2024 through Skyscanner Serine Airline but when i am going to the booking section it showing as below.
Flight is fully booked at this rate.
Sorry. The selected flight has just sold out. But don't worry! We've saved your traveler details so you can easily search again.
Confidential Information Hidden: This section contains confidential information visible to verified Skyscanner representatives only. If you are affiliated with Skyscanner, please claim your business to access these details.
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Is Skyscanner Legit?
Skyscanner earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Our conclusion: ComplaintsBoard rates Skyscanner highly, which means their services are pretty reliable. Despite this, their 19% complaint resolution rate raises questions. We recommend users check reviews and complaints about Skyscanner to understand what to expect from them.
Help.skyscanner.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Skyscanner's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 19% of 1 complaints being resolved.
- Help.skyscanner.net is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisem*nts, which can enhance the user experience.
- Skyscanner protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Skyscanner has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Muzaffer Ahmedof Kishtwar, IN
Jan 01, 20249:13 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
The Skyscanner platform
The Skyscanner platform where I deposited approximately 180000 ruppes for earning more commission but I can't complete my working set because of business class ticket I am belong from a middle class family my father is under treatment I have need of money please help me to refund my amount I am in depression I want to save my father it's my humble request please help me this website is working and the website name is the Skyscanner platform where people deposit money and give some reviews and earn commission I thought I also earn money but coming of business class ticket it's not possible for me to deposit that huge amount of money now I want to refund my money I hope the company will help me
Claimed loss: 180000
Desired outcome: Please refund my money
Confidential Information Hidden: This section contains confidential information visible to verified Skyscanner representatives only. If you are affiliated with Skyscanner, please claim your business to access these details.
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Sweekriti Balof IN
Sep 19, 20233:58 am EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Not getting response from flyhighlords
Booked a flight from Delhi to Bhubaneswar for 10th October via skyscannner and selected flyhighlords. Airasia flight for 16:30pm was the opted flight.
My amount got deducted successfully but I didn’t receive my booking confirmation. Have been following up recklessly but no response.
Request Skyscanner to take strict action and refund my amount
My reference number is - FBB6WNJ3
Desired outcome: Refund my amount else send the booking confirmation along with flight ticket ASAP
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Hendrika Handforthof Almogia, ES
Sep 16, 20231:23 am EDT
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ESky.co.uk
I booked a flight from Malaga to Düsseldorf weeze with eSky.co.uk, the flight was with Ryan Air.
I paid and got the itinary., filled out check in info and they state that I ge5 my boarding pass from 24 to 8 hours before departure.
Shortly after I got an email from Ryanair to say my flight is blocked because they have no relationship with this company and in order to make this booking valid I have to verify who I am with photos, passport info etc.
I have to mention above the email it says “Spam” so I am very wary… I click on verify an have to put my booking number in, which it doesn’t recognize so cannot verify ( if that is what it says it is?)
Cannot get any contact withthis eSky company, my flight is Wednesday already and I don’t know what to do now.
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Manish Sharma 1609of New Delhi, IN
Aug 06, 20233:08 am EDT
Purchase of flight ticket: booking id: — emt121557763
Hi
Please see the below two images, when I was booking on 'flight.easemytrip.com/', I was shown a discount of Rs 2,884, but when I entered my card details the discount was reduced to Rs 500.
As a result I ended up paying Rs 9,283 as opposed to Rs 6,899, an additional of Rs 2,384.
How is it possible that your website ('flight.easemytrip.com/) showed a discount of Rs 2,884 & then when I entered my card details the very same website reduced the amount of discount to Rs 500, this is appalling & pure loot.
I had booked this ticket as the price was good i.e. Rs 6,899 otherwise I would never have booked this flight.
This is unacceptable, please look into this & refund me the excess Rs 2,384 charged.
I contacted EasyTrip & they asked me to contact Skyscanner hence reaching out.
If this is not appropriately dealt with then I will surely take this up with the regulator & consider legal action too.
Apart from this I will also contact relevant company people on social media & highlight this loot on social media, Instagram, Twitter, Facebook & their ilk
Thanking you
Manish Sharma
Desired outcome: Refund of excess Rs 2,384
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Fatimaziaof Manchester, GB
Jul 15, 202311:55 am EDT
Delay in refund
I booked 4 tickets in January to travel to Pakistan. Due to change in circ*mstances I had to cancel those tickets.
I contacted the travel trolley in regards to that they send me and email and I replied to that email with required information on 1st of June and I received a confirmation email on the same day for the approval of cancellation.
The refund process takes 4-6 weeks that was the information provided in the cancellation email. When I didn’t receive my refund I rang them and was told I should have chased up and the agent hung up on me so I rang them back and the agent said I will receive refund within 48 hours. After 48 hours I rang them again as the refund was not received. I was informed it was initiated on the 14th July. I am still waiting for refund. I requested for the receipt for the refund and it shows the date of transaction 15th of July. The agents I spoke with were extremely rude. When I pointed out what was in the email I was still not offered any solution. I paid the cancellation fees.
Desired outcome: I would like to receive the cancellation charges back as the company has not fulfilled the promise of refunding 4-6 weeks nor the second promise of refund to reach me with in 48 hours.
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Michele’s Station Square Hair Salonof US
Jun 20, 20239:34 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Kiss and Fly should be removed
Kiss and Fly should be removed as an option on airline. Even if you pay for a flexible ticket they do not allow you to change your flight OR refund your flight even if you pay the extra fee for a flexible ticket. I waited 3-days for my refund and the. Was told I could not get one and I should request a refund and then my refund request was denied indicating I should change my flight. You can’t win with the airline. Bogus Bogus Bogus. I now will have to contact my credit card company and request my money as I already booked with another airline
Desired outcome: Give me my refund since you won’t change my flight
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S Admof London, England, Greater London, GB
Jun 19, 20234:43 pm EDT
Airline ticket from travel trolley via Skyscanner
Purchased return ticket on 11/06/23 London/Dubai/London from travel Trolley via Skyscanner ref 4RW57Q. When I called the travel agency to change the return date, the charges they quoted were even higher than a new ticket. The person sitting at the customer service was very rude. I came here for treatment and now I am stuck, the date has to be changed due to the change of doctor's appointment. While buying the ticket, it was not written anywhere on the website of Skyscanner or Travel Trolley that there will be such high charges while changing the ticket. I will advise all travelers not to buy tickets from a company like Travel Trolley.
S Adam
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Searan bolandof Dublin, IE
Jun 15, 20237:11 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Kiwi.com
I wish to make a formal complaint regarding sky scanner Identifying kiwi.com as a flight option. They should be removed from your suggested flight. I booked 2 flights with kiwi following a sky scanner search. I have never and I mean never experienced such bad customer service. More concerning is that I was sold a ticket with a 1hr 35 minute layover where I had to self check in on a chartered flight. I was told by the chartered flight that this should not have been sold as it is not enough time whatsoever to go from airside to check in bags and flight in Bristol airport.
Desired outcome: Contact made with me by sky scanner to discuss more as when I reviewed TrustPilot there are 20 pages of similar complaints.My E mail address. [protected]@gmail.com
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Fatimah Azzahraof US
May 28, 20237:42 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Cancelled flight without solution
I have made a confirmation for my flight. They said there was an error on their end and needs an immediate response from me. I didn't check my email. I didn't not get a single sms from my phone which obviously I would have checked if they sent me. They cancelled all my flights and refunded me without my authorisation and gave me some crappy alternatives like paying more or gave me flight on dates not as per my plan. And left me hanging like tt
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Harsh1of united kindom, GB
May 25, 20232:39 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Air fair not Accurate on website
I tried to book a flight to Atlanta he price on the website was £715 and I had an option to pay online. I entered my card details online to book the ticket.
The payment got declined automatically and I also called my bank to find out the reason for the payment being declined.
My bank informed me the payment was authorised on their end but the travel company declined the payment.
Thereafter I received a call from the travel company asking me if I had tried to book air ticket on their website. They informed me the reason for the payment being declined was due to air fare increase. They offered me a price of £815.
It seems like they have a tactic of misleading cheap prices on sky scanner to attract customers and thereafter reject their payment in order to get more money from them.
This happed to be more than 2 occasions.
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Ankita R Singhof US
Apr 05, 20233:27 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
I had missed a flight from US to India, Skyscanner automatically cancelled my return flight.
I had booked round trip from US to India on Jan 3 to Jan 27 using Skyscanner website. My e-ticket confirmation SKYUS-0004198 and my reservation was TWVRN2.
On Jan 3, due to a mix up in time, I missed the flight from EWR(US) to BOM(India). I immediately called Skyscanner helpline, they operate in their specific timings so I had to wait and when someone finally picked up, they asked me to book another flight since making modification to the existing one would have cost me triple the original amount.
So I booked another flight and flew to India. Now, while returning back on 27th, I cam to know my return has been cancelled. I was in state of shock at the airport, if I did not flew back, my job security would have been compromised as I had exhausted my PTOs.
Skyscanner was unreachable via mail, text, call. I had to book a return flight while standing there at the counter in the same flight within 40 min! (reference number: T3I4QI) I got lucky in finding a slot available otherwise this would have been much more tragic.
After I wrote several mails to skyscanner, with their response time sometimes being more than a week, would be stating its a policy and that they will not compensate for anything whatsoever.
I dont want anyone to go through what I went.
Desired outcome: I panicked at the Mumbai airport, India when I suddenly was informed that my return flight has been cancelled. I had to book another one immediately as people were boarding. It was a mental exhaustion.
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Nikhil Clarence
US
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Nikhil Clarenceof US
Apr 07, 20231:00 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I am sorry for the inconvenience you had to go through at the airport.
Please be informed that because you missed your inbound flight from New York to Bombay, you were marked as a no-show by the airline which resulted in the automatic cancellation of your return flight.
Since you have been marked as a no-show by the airlines your ticket policy says you will not receive any refund.
However, I've looked at your ticket details for booking SKYUS-0004198 with Turkish Airlines, and I can confirm that we can change your booking as per the airline's policy.
We have also sent you an email with all the information. Kindly reach out to us for any further assistance.
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Ankita R Singh
US
1 complaint
1 comments
Ankita R Singhof US
Apr 10, 20238:49 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Replying to comment of Nikhil Clarence
Hi Nikhil,
If you would have told me about the automatic cancellation, I would have booked another flight in advance instead of standing at the counter and booking within 40 min of boarding.
A good customer service should at least understand the concern before replying with answers that don't answer the question at all. You are writing the same thing from several trail mails from your team. I am tired and I already gave up but I needed to post this so that others would know.
Here are the ticket details(PFA) that Skyscanner team sent for modification of my booking, it is almost triple the amount I originally booked for.
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Candy168of Sydney, AU
Mar 17, 20233:18 am EDT
Unexpected currency conversion and unsatisfactory customer service
I am writing to formally express my dissatisfaction and frustration with my recent experience using your platform. As I am disheartened by the issues I encountered while booking a multi-city trip through your website.
I have made 2 purchases and during the booking process, I've searched for the most advantageous deal and proceeded with payment. To my dismay, I discovered that the final cost was presented in USD currency, rather than AUD, only upon checking out. This unexpected currency conversion resulted in an overpayment of about 260 AUD (flight ticket comparison) for EACH ticket, undermining the very purpose of using the service.
Within the the hour which I have discovered this I have attempt to resolve the issue, I contacted the partner service center for cancelation regrettably, it was unhelpful and claim they cannot do anything about it. Their adamant refusal to offer any assistance or protection for consumers showcases a disconcerting disregard for customer satisfaction and reflects poorly on your company's approach to conducting business.
As such, I am filing this official complaint to both provide feedback and request appropriate rectification. If a satisfactory resolution is not reached, I will escalate my complaint to the ACCC Ombudsman and cease recommending your platform to my family and friends.
I look forward to your prompt attention to this matter.
Desired outcome: A reimbursem*nt of 520 AUD
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D Bersof US
Feb 22, 20235:52 pm EST
Skyscanner hotels webpage
The "Trip Advisor" section of Skyscanner's hotel page, eg:
https:www.skyscanner.net/hotels/spain/palma-hotels/bq-belvedere-hotel/ht-154148183?utm_medium=social&utm_content=HotelsDetails&utm_source=direct&utm_campaign=os_UK_engb_direct_desktop_HDlink_220223
The icon for "Couples" is always represented as a man and a woman, and the icon for "Family" is always represented as a men/woman/child. This is offensive for LGBTQ+ folk, because it ignores their existence, and conveys the message that the only couples that exist are the traditional couples.
Representing couples as men and women only in this day and age is an extremely narrow-minded attitude, inconsiderate with the difficulties and discrimination suffered everyday by LGBTQ+ people.
Desired outcome: The "Couples" should at the very least be gender neutral, or better yet, other non-traditional arrangements for couples and families should be included.
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Ammar Osamaof US
Feb 12, 202312:37 pm EST
Exchanging my ticket and didn't rebook a new ticket
Trip-Order Number: LYKSZ4
Email: [protected]@gmail.com
Please i need you to contact Saudi Arabia airlines regarding my round back trip to Cairo as they didn't give me the boarding pass to travel back to Cairo because of a ticketing exchange issue.
So, please contact them quickly in order to modify the ticket status in their system to be USED not OPEN
to give you permission as (trip company) from (Sky Scanner) to place a new rebooking to make me travel back to Cairo
As I'm stuck right here in Madinha because of this issue.
Desired outcome: Rebook a new ticket from Madinah to Cairo tonight or ASAP
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Vasudha chopraof US
Jan 19, 20236:31 am EST
Ticket not issued
6SL6QO : even after full payment to & fro Australia India, paid for rescheduling , still no ticket has been issued .
Tried reaching call centre, utter useless, no help was provided, waiting for call from seniors since weeks.
It is total harrasment, even after full payment, making customer move in circles, with no ticket or refund in sight.
Such horrible experience with such esteem site. It boils down to cheating.
Desired outcome: Flight ticket to be issued
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Fareeha Zahidof US
Dec 08, 20226:15 am EST
Flight cancellation
I had a connecting flight from Geneva to Istanbul for Lahore on 7 Dec at 18:20 but flight was cancelled but i didnt recieve any email or sms of flight cancellation from agent (gotogate) and oman airline.
I contact to agent gotogate they said airline (oman air)has not informed us and they didn't give any updation about cancellation. In there system flight is schduled on time on 7 Dec.
I also contact to oman airline they are not taking responsibility as well.
Who is responsible in this case? kindly solve this problem as soon as possible.
Thanks
.
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Sasha19batof Stefan Voda, MD
Dec 08, 20223:09 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
https://vbrntsng.com/terms.php
Buna!la fel am nimerit și eu în capcana escrocilor.Facind rezervarea și achitarea,am fost și sunt la moment amăgit de escroci.Din skyskynner,mă aruncat pe pagina următoare că sa fac achitare,mi-a arătat problema că achitarea nu a mers cu succes.deci,după eroare,m-i s-a început să ne extragă bani din cont de catre compania cu acest site:HTTPS://VBRNTSNG.COM/terms.php
Desired outcome: Să-mi reîntoarcă banii
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Overview of Skyscanner complaint handling
Skyscanner reviews first appeared on Complaints Board on Jun 22, 2011.The latest review Researching companies was posted on May 23, 2024.The latest complaint Updated Ticket has not been issued yet in spite of contacting them several times. was resolved on Jun 03, 2022. Skyscanner has an average consumer rating of 2 stars from 294 reviews.Skyscanner has resolved 58 complaints.
