Frequently Asked Questions

Quality and Products
Orders
Pricing and Payment
Delivery

Quality and Products

1Q: There has been a growing concern about the pesticide residues in teas. What have you done to make sure your teas are safe for consumption?
1A: In association with The Chinese Academy of Agricultural Sciences, our teas are tested against EU's Maximum Residue Levels (MRL) for the commonly used pesticides and fertilizers, including DDT, BHC, fenvalerate (RS+SR, RR+SS), cypermethrin, biphenthrin, cyhalothrin, buprofezin, and methamidophos.

2Q: How can I evaluate your tea quality?
2A: We provide free tea samples up to 6 varieties to potential customers. You have no obligation to place order unless you are totally satisfied with the quality. Please contact us for details.

3Q: Can you make custom packaging for my private label teas?
3A: We provide private label packaging service to customers who wish to receive the tea pre-packed in their own brand. Please click here for details.

Orders

4Q: Is there a minimum order amount or quantity?
4A: We accept orders as small as 1 kg of any loose tea. Order for loose tea should be made in the multiple of 1 kg.

Pricing and Payment

5Q: What is your quoting terms?
5A: All prices are quoted in Canadian dollars, ex-stock Vancouver, B.C.

6Q: How do I pay?
6A: Payment can be made by cheque (customers in Canada only, payment will take 5-7 working days
to clear), wire transfer (payment will take 2-3 working days to clear, intermediary bank charge may apply),
and credit cards through PayPal (2% of invoiced total will be added to cover partial PayPal fee).

Delivery

7Q: How will the teas be delivered?
7A: Standard delivery will be made by expedited parcel in North America and by sea internationally.

Estimated time for delivery by Expedited Parcel
Within Canada	2 to 7 working days
To USA	6 to 12 working days
Estimated time for delivery by Sea
International	6 to 12 weeks